Terms and Conditions of Viva Well

These terms and conditions govern your use of the services provided by Viva Well. By utilising our services, you agree to comply with these terms and conditions.

1. Services Offered:

1.1 Viva Well provides a range of services, including but not limited to intravenous (IV) drip therapy, aesthetic treatments, and wellness support.

1.2 Our services are intended for general wellness and aesthetic purposes only and should not be considered a substitute for medical treatment or advice. It is important to consult with your healthcare provider before undergoing any treatment.


2. Eligibility:

2.1 To receive services from Viva Well], you must be at least 18 years old or have the consent of a parent or legal guardian.

2.2 You are responsible for providing accurate and complete information about your medical history, allergies, and current medications to ensure safe and appropriate treatment.


3. Medical Considerations:

3.1 Viva Well employs qualified healthcare professionals and licensed aestheticians to administer treatments.

3.2 Our healthcare professionals and aestheticians will assess your eligibility for treatments based on the information you provide. They reserve the right to refuse treatment if they deem it inappropriate or unsafe for your specific circumstances.


4. Informed Consent:

4.1 Prior to receiving any treatment, you will be required to provide informed consent. This involves understanding the potential risks, benefits, and limitations of the treatment.

4.2 It is important to disclose any known allergies, medical conditions, or medications that may affect your suitability for the treatment.

4.3 Viva Well is not liable for any adverse reactions or complications that may arise due to the lack of or inaccurate information provided by the client.


5. Appointments and Cancellations:

5.1 Appointments for treatments can be scheduled through our clinic's designated channels, such as phone, email, or online booking system.

5.2 We request a minimum notice period for cancellations or rescheduling of appointments, as specified by our clinic's policies. Failure to provide adequate notice may result in a cancellation fee.

5.3 Viva Well reserves the right to cancel or reschedule appointments due to unforeseen circumstances or emergencies. We will make reasonable efforts to notify affected clients and provide alternative arrangements.


6. Fees and Payments:

6.1 The fees for our services are outlined in our clinic's pricing schedule, which may be subject to change without prior notice.

6.2 Payment for services is due at the time of treatment, unless otherwise agreed upon with our clinic.

6.3 We accept various forms of payment, such as cash, credit cards, and electronic fund transfers, as specified by our clinic's policies.


7. Confidentiality and Privacy:

7.1 Viva Well respects the confidentiality and privacy of our clients. We adhere to applicable data protection laws and regulations.

7.2 Personal and medical information shared with Viva Well will only be used for the purpose of providing our services and will not be disclosed to third parties without your consent, unless required by law.


8. Limitation of Liability:

8.1 Viva Well and its staff members are not liable for any direct or indirect damages, injuries, or losses resulting from the use of our services, except in cases of proven negligence or intentional misconduct.

8.2 We advise all clients to consult with their healthcare provider before undergoing any treatments, especially if they have pre-existing medical conditions or are taking medications that may interact with the treatment.


Please read these terms and conditions carefully before using our services. If you have any questions or concerns, do not hesitate to contact us.